In the case of an error message or a defect with the toll box, we require the following information:
- OBU-ID/serial number (e.g., 030000123456789)
- LPN (license plate number: e.g., LL-110JL)
Please note that the license plate number must have the same format as in the vehicle registration document. This means that special characters and/or spaces must also be included.
- Exact date and time (including time zone) of the error message (e.g., 01/02/2021; 08:03 (OEZ))
The format of the date must be DD.MM.YYYY (day/month/year).
- Error-Code (e.g., 12001)
A detailed description of the various error messages can be found in the OBU manuals.
- Toll domain (= country in which the error message occurred, e.g., BG)
- Status of the “Technical” and “Contractual” LED (green or red)
On this basis, the error messages/defects will be checked in cooperation with our technical department. Once the check has been completed, we will inform you of the result immediately.